The process sets out a robust, objective approach to assessing an
organisation’s performance against the assessment framework, which
results in a score sufficiently consistent to inform comparisons
between an organisation’s performance, and to distinguish between those
worthy and unworthy of certification.
Furthermore, the assessment process ensures that organisations get
valuable input from the experience, which can contribute to their
continuing improvement and development.
To ensure rigour, the process is application-based; every
organisation compiles an application describing its strategy,
approaches and results against the indicators set out in the assessment
framework. This application takes a narrative form, and (if it is to be
successful in pursuing the prospect of certification) should be built
by evidence statements, rather than anecdotes and assertions.
Following submission, the application goes through the following steps:
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Assessment
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Verification
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Validation
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Moderation
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