JOB TITLE: Administration Specialist
SALARY: £15-19k
depending on experience
REPORTS TO: Relevant Programme Managers
BASED: MK office
based
Background
Under the
strategic direction of the Chair, Board, and Chief Executive, and in response
to our successful bids for EIF and National Skills Academy funding, Skills for
Logistics (SfL) is reorganising and building capability better to serve
logistics employers and achieve sustainability by 2014.
Key to the reorganisation is the intention to embed disciplines
associated with project and programme management into SfL culture and practise. The delivery of each Programme will be
through a number of projects – sometimes running in parallel, sometimes
sequentially, through the life of that Programme. Each project will need a
multi-disciplinary team to deliver it and these teams are likely to differ
between projects.
To meet this challenge, we will run with
a pool of in-house technical specialists in each of the following four
functions:
- Skills
- Research
- Implementation
- Administration.
One person from each project team will
be designated the Project Manager for the duration of the life of that project,
according to the main specialist focus of that project.
Job Outline:
To support the teams across the business effectively and
efficiently with all areas of administration working within the parameters set
by the Programmes/Projects for the delivery of the required outputs funded by
EIF2.
Key responsibilities and outcomes :
·
Receiving incoming
telephone calls, actioning where possible and passing to appropriate member of
staff.
- Pulling
together and mailing out information packs
- Entering
data onto the CRM (Salesforce) system to ensure that our information on
customers is coherent, accurate and an effective underpinning for our
employer engagement, implementation
and commercial activities
- Assisting
with general office duties including:
- Photocopying,
collating and distributing reports, documents. Originating and monitoring orders for
publications, maintaining records of stocks and issues.
- Liaising
with suppliers, eg. Stationery, to
ensure that all stationery and other consumables are always in stock at
the required level in order to maintain continuity of our work.
- Assisting in the provision of efficient and
effective business support across SfL to maintain an effective service to
our customers.
- Receiving and making telephone calls, taking
messages where necessary and ensuring that the person making the call has
a worthwhile experience with SfL no matter what their enquiry.
- Arranging as necessary internal and external
meetings to ensure the smooth operation of SfL’s business.
- Compiling and distributing progress reports as
necessary to the required timeline.
- Taking informal notes or formal Minutes of
meetings as necessary, and ensuring their efficient distribution in a
timely manner.
.
Peer
Relationships:
Other technical specialists across the organisation including:
Skills, Implementation, Research and other Administration Specialists.
Skills
& Attributes
·
Excellent
telephone skills.
·
IT
skills – the ability to accurately and swiftly enter information into
databases, produce documents using Microsoft Word, accurately enter data into
spreadsheets.
·
Able
to deal calmly and politely with difficult situations involving members of the
public and staff.
·
High
level of attention to detail.
·
Knowledge
of the Freight Logistics Industry.
·
Note/Minute
taking skills.
·
Flexible
approach to work and business needs.
Qualifications
& Experience
·
Level
2 Literacy, Numeracy and ICT.
·
RSA
or equivalent typing/word processing.
·
At
least 5 years’ administration/secretarial evidenced experience.
It is an exciting time for Skills for Logistics
due to the work programmes we are undertaking. The organisation is currently looking to recruit a number of new positions. If you are
interested in any of these roles then please forward a covering letter and CV
in the first instance to the H R Manager
at
Skills for Logistics
unit 12
Warren Yard
Milton Keynes
MK12 5NW
or email [email protected].
Thank you
