Step 8 - Core Skills

Stairway Core Skills

Keywords

Core Skill Area	Competency Statement / You should be able to
Looking at yourself critically	Works with others to draw up and agree...
Knowing what others think of you	Is aware of impact of self on others...
Taking responsibility for your prof...	Takes responsibility for identifying...
Knowing what is expected of you	Actively monitors own progress and...
Developing personal networks	Develops own networks of personal...
Achieving operational excellence	Develops and implements operational...
Involving others	Actively seeks input from others,...
Setting standards and boundaries	Secures and reinforces commitment of...
Empowering others	Secures and reinforces commitment of...
Using two way feedback	Sets objectives for colleagues and...
Achieving equality of opportunity	Promotes equality of opportunity and...
Taking responsibility	Supports others through times of...
Reviewing change	Establishes processes to monitor...
Identifying potential for change	Identifies which procedures and roles...
Generating ideas	Works with others to plan change...
Implementing agreed change plan	Takes responsibility for dealing with...
Working together to get things done	Consults and informs colleagues and...
Supporting others’ development	Develops a culture to ensure promotion...
Defining roles and recruiting to them	Clearly identifies stakeholders,...
Working together to drive improvement	Establishes processes to monitor and...
Understanding and agreeing limits of...	Recognises and respects the roles,...
Ensuring the most suitable resources...	Sets budgetary guidelines for permanent...
Planning workload	Is able to determine and negotiate...
Understanding the organisation's role...	Has a working awareness of the supply...
Identifying available resources and...	Is able to sanction resource investment...
Managing the operation using given...	Sets operational performance criteria
Using appropriate performance measures	Is aware of customer and corporate...
Ensuring collection of relevant...	Ensures that date captured processes...
Identifying areas for improvement	Instils a culture of striving to...
Financial planning	Co-ordinates budget preparation,...
Delivering customer service	Develops and enhances a culture that is...
Communicating with customers	Ensures that communication channels are...
Anticipating customer issues	Is aware of the balance between...
Working with the customer to provide...	Establishes and oversees processes for...
Developing others’ Customer Service...	Ensures colleagues are fully aware of...
Identifying & understanding customer...	Understands the drivers and barriers...
Speaking, listening & non verbal...	Gives team briefings that are clear,...
Assessing Risk	Instils a culture of appropriate risk...
Developing contingency plans	Takes responsibility for a set of...
Communicating contingency plans	Ensures that details of contingency...
Budgeting for contingency	Agrees with customers and other...
Testing contingency plans	Ensures that processes are in place...
Implementing contingency plans	Empowers management to invoke...
Monitoring performance of contingency...	Ensures that processes are in place to...
Investigate ways to improve contingency...	Ensures that performance of individual...
Planning Compliance	Embeds a culture of awareness and full...
Budgeting for compliance	Sets budgets for compliance in each...
Achieving personal compliance	Ensures full self compliance in each...
Achieving compliance in others	Embeds a culture of full compliance...
Monitoring compliance	Monitors corporate performance against...