Step 7 - Core Skills

Stairway Core Skills

Keywords

Core Skill Area	Competency Statement / You should be able to
Looking at yourself critically	Works with others to draw up and agree...
Knowing what others think of you	Is aware of impact of self on others...
Taking responsibility for your prof...	Takes responsibility for identifying...
Knowing what is expected of you	Actively monitors own progress and...
Developing personal networks	Develops own networks of personal...
Achieving operational excellence	Develops and implements operational...
Involving others	Actively seeks input from others,...
Setting standards and boundaries	Leads by example and challenges...
Empowering others	Empowers colleagues to take...
Using two way feedback	Initiates regular communication, both...
Achieving equality of opportunity	Promotes equality of opportunity and...
Taking responsibility	Is strong in the face of adversity,...
Reviewing change	With others reviews effectiveness of...
Identifying potential for change	Motivates colleagues to identify areas...
Generating ideas	Identifies and analyses problems and...
Implementing agreed change plan	Implements agreed changes through the...
Working together to get things done	Plans and allocates work in area of...
Supporting others’ development	Identifies and addresses development...
Defining roles and recruiting to them	Recruits and selects colleague, reviews...
Working together to drive improvement	Gives feedbackon team and individual...
Understanding and agreeing limits of...	Develops productive working...
Ensuring the most suitable resources...	Is able to sanction resource deployment...
Planning workload	Is able to produce an operational plan...
Understanding the organisation's role...	Is aware of the whole supply chain and...
Identifying available resources and...	is able to specify, investigate and...
Managing the operation using given...	Manages resource deployment and...
Using appropriate performance measures	Is able to establish and monitor...
Ensuring collection of relevant...	Ensures that processes are in place and...
Identifying areas for improvement	Understands the implication of...
Financial planning	Prepares and negotiates a budget for...
Delivering customer service	Organises the effective delivery of...
Communicating with customers	Ensures that customer service issues...
Anticipating customer issues	Is aware of the implications of...
Working with the customer to provide...	Works with others to achieve continuous...
Developing others’ Customer Service...	Takes responsibility for improving...
Identifying & understanding customer...	Is aware of customer requirements and...
Speaking, listening & non verbal...	Gives team briefings that are clear,...
Assessing Risk	is able to assess and balance...
Developing contingency plans	Is able to produce workable contingency...
Communicating contingency plans	Ensures that all teams are fully aware...
Budgeting for contingency	Is able to prioritise contingency...
Testing contingency plans	Organises tests of the operational...
Implementing contingency plans	Determines when to formally invoke the...
Monitoring performance of contingency...	Implements procedures to capture data...
Investigate ways to improve contingency...	Ensures that procedures are updated to...
Planning Compliance	Identifies all areas of compliance...
Budgeting for compliance	Summarises individual team risk...
Achieving personal compliance	Ensures full self compliance in each...
Achieving compliance in others	Ensures processes are in place to...
Monitoring compliance	Monitors effectiveness of compliance...