Step 6 - Core Skills

Stairway Core Skills

Keywords

Core Skill Area	Competency Statement / You should be able to
Looking at yourself critically	Uses time at work effectively and...
Knowing what others think of you	Reviews own performance by seeking...
Taking responsibility for your prof...	Can identify own gaps in skills or...
Knowing what is expected of you	Is aware of requirements of job role...
Achieving operational excellence	Takes personal responsibility for...
Involving others	Offers support, encouragement and...
Setting standards and boundaries	Ensures all team members are aware of...
Empowering others	Motivates and inspires team members,...
Reviewing change	Keeps team fully informed of progress,...
Identifying potential for change	Leads team members in identifying...
Generating ideas	Works with team members to solve...
Implementing agreed change plan	Oversees practical implementation of...
Working together to get things done	Plans and allocates work in the team...
Supporting others’ development	Identifies and addresses development...
Working together to drive improvement	Briefs colleagues on work required and...
Understanding and agreeing limits of...	Is fully aware of team's relationships...
Ensuring the most suitable resources...	Ensures appropriate mix and level of...
Planning workload	Is able to produce a detailed...
Understanding the organisation's role...	Is aware of the whole supply chain and...
Identifying available resources and...	Is able to specify and evaluate the...
Managing the operation using given...	Manages deployment of team's resources...
Using appropriate performance measures	Is able to monitor overall performance...
Ensuring collection of relevant...	Implements data capture procedures to...
Identifying areas for improvement	Is aware of cost and revenue...
Financial planning	Plans, with others, how the team will...
Delivering customer service	Takes responsibility for solving...
Communicating with customers	Anticipates customer service issues,...
Anticipating customer issues	Anticipates customer service issues as...
Working with the customer to provide...	Works with others to find solutions to...
Developing others’ Customer Service...	Supports the development of others'...
Identifying & understanding customer...	Is aware of customer service...
Speaking, listening & non verbal...	Gives team briefings that are clear,...
Assessing Risk	Is able to identify and quantify areas...
Communicating contingency plans	Is aware of all contingency plans and...
Testing contingency plans	Is aware of all relevant contingency...
Implementing contingency plans	Ensures that procedures laid down in...
Monitoring performance of contingency...	Is able to provide information about...
Investigate ways to improve contingency...	Is able to review performance of the...
Planning Compliance	Identifies all areas of compliance...
Budgeting for compliance	Carries out a detailed risk assessment...
Achieving personal compliance	Ensures full personal self compliance...
Achieving compliance in others	Ensures team members are aware of their...
Monitoring compliance	Monitors individual compliance in each...
Improving compliance	Identifies behavioural, procedural and...