Customer Care for Drivers

Customer Care for Drivers

- a free resource for drivers and those who train them!

These learning materials are a free resource for employers and trainers. They provide a straightforward learning programme to enhance the skills of a driver in eight key areas. Each module is self contained so a driver can tackle the activities most important to them or their employer. They can be used as stand-alone programmes or used to support activities such as training towards the Driver CPC or preparation for assessment for an NVQ or SVQ. The eight learning modules are:

Select a unit from this list:-

Unit 1 - About You and Your Job

Unit 2 - Recognising Customers

Unit 3 - The Importance of Customer Care

Unit 4 - Appearance

Unit 5 - Oral Communication

Unit 6 - Written Communication

Unit 7 - Dealing with Complaints and Special Requests

Unit 8 - Problem Solving

Each unit contains advice and examples that enables the learner to understand and improve their performance in each area and specifies a learning outcome that should be achieved. These materials were prepared for Skills for Logistics by Perth College in a project funded by the Scottish Executive 'Experience Counts'.

These materials are copyright of Skills for Logistics and while they can be freely used for training purposes, they must not be reproduced in bulk without the express permission of Skills for Logistics. Contact john.bowman@skillsforlogistics.org